Crisis management

“Lady Chinky Eyes” Papa Johns Receipt: Online Reputation Lessons & A Prediction

Minhee Cho

On Saturday, January 7, 2012, at just past noon, a misguided Papa Johns employee rudely typed “Lady Chinky Eyes” into their system for a pizza order. Unfortunately for them, the woman they made fun of has engaged audiences on social media. Their customer, Minhee Cho, took a picture of her insulting receipt and shared it via Twitter.

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